Many outsourcing companies in India operate from remote areas where access to infrastructure facilities is limited. This scenario points at the importance of evaluating the infrastructure and resource capabilities of a company. Before picking an offshoring vendor, you have to ensure they have an authorized building, advanced IT and communications infrastructure including the hardware and software, and sufficient number of employees. Well, you can do this by checking their track record. Many offshore service providers in India are built on solid bases, and they have been serving their clients for a long time. If you look at some of the case studies given in the company Web sites, you will be in a position to distinguish these companies on the basis of service quality. The specialization itself shows that the company is familiar with the industry, so it can offer quality service to that industry. Never approach a company that claims to have expertise in 'all' areas of businesses. Yet, many other companies are keen to outsource work from countries like India, where the labor is cheaper and the quality of service is higher. Cost savings and competency are the two means to success during recession, and outsourcing is the best channel to achieve both.
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